Terms and Policies

Last Updated: May 14, 2026

Part I — Terms of Use

1. Acceptance of These Terms

These Terms of Use (“Terms”) govern your access to and use of the websites, online courses, learning platform, mobile applications, AI-powered features, and related services (collectively, the “Services”) offered by WoundEducators.com, Inc., a Florida corporation (“WoundEducators,” “we,” “us,” or “our”). By creating an account, enrolling in any course, accessing the Services, or clicking a button or checkbox affirming your agreement, you agree to be bound by these Terms, our Privacy Policy, and our Refund and Course Access Policy, each of which is incorporated by reference. If you do not agree, do not access or use the Services.

These Terms include a binding arbitration clause and class-action waiver in Section 19. By agreeing to these Terms, you agree to resolve disputes individually and through arbitration unless you opt out as described in that Section.

2. About WoundEducators.com, Inc.

WoundEducators.com, Inc. is a Florida corporation operating online wound-care continuing education and certification preparation courses. WoundEducators is an exam-preparation provider. WoundEducators is not a certification body, does not administer certification examinations, and is not affiliated with the American Board of Wound Management (ABWM), the National Alliance of Wound Care and Ostomy (NAWCO), the Wound, Ostomy and Continence Nursing Certification Board (WOCNCB), or any other credentialing organization.

Our continuing education and continuing medical education activities are accredited or approved by the relevant accreditors as stated on each course’s product page and within the activity’s accreditation statement. Accreditation status, provider numbers, and credit-hour designations vary by activity, are governed by the issuing accreditor, and are subject to change without notice.

3. Eligibility

You must be at least 18 years old to create an account and purchase a course. The Services are designed for licensed and pre-licensed healthcare professionals and trainees. You represent that the information you provide during registration is accurate and that you have the legal authority to enter into these Terms.

4. Account Registration and Security

Accounts are issued to a single named individual. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You agree to notify us promptly of any unauthorized access or use. We may suspend or terminate accounts that we reasonably believe are being shared, used in violation of these Terms, or used by a person other than the named accountholder.

5. Course Access License

Subject to your full and ongoing compliance with these Terms and payment of all applicable fees, WoundEducators grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access the Services and the course content you have purchased for your personal, individual, non-commercial educational use only, during the applicable course access period (see the Refund and Course Access Policy).

You may not, and may not permit any third party to:

share your account, password, or course access with any other person;
use the Services on behalf of any other individual, employer, or institution, except under a separate enterprise license signed by WoundEducators;
copy, download, screen-record, reproduce, distribute, publicly display, modify, translate, or create derivative works of any course materials, narration audio, video, illustrations, photographs, slide content, study guides, AI prompts, or assessments;
use the Services or any output of the Services to train, fine-tune, or evaluate any machine-learning, artificial-intelligence, or large-language model;
circumvent any access control, watermark, digital-rights-management feature, or rate limit;
scrape, harvest, or extract content using any automated means;
resell, sublicense, rent, lease, or commercially exploit any portion of the Services;
use the Services in any manner that violates applicable law, professional licensing rules, or third-party rights.

All rights not expressly granted are reserved. Your license terminates automatically at the end of the applicable course access period, upon any breach of these Terms, or upon termination of your account.

6. Intellectual Property

WoundEducators owns or licenses all right, title, and interest in and to the Services and all content made available through them, including without limitation written materials, narration audio, AI-generated and human-illustrated images, clinical photographs, video, slide presentations, study guides, assessments, AI system prompts and instructions, user-interface designs, and the selection, coordination, arrangement, and enhancement of the foregoing, together with all related copyrights, trademarks, service marks, trade names, trade dress, trade secrets, patents, and other intellectual property rights.

WOUNDEDUCATORS.COM®, the WoundEducators.com® logo, and WHERE THERE’S A WOUND, THERE’S A WAY!® are federally registered trademarks of WoundEducators.com, Inc. (U.S. Reg. Nos. 3,791,701; 3,827,247; and 5,525,510). Other product, service, and certification marks referenced on the Services, including without limitation CWCA®, CWS®, CWSP®, WCC®, AWCC®, NWCC®, and CWCN®, are the property of their respective owners and are used here only for descriptive and informational purposes. No endorsement, sponsorship, or affiliation is implied.

7. AI-Powered Features

The Services may include AI-powered features, including without limitation an AI tutor, AI-generated clinical scenarios, an AI wound-image evaluator, and AI-generated illustrations and narration (collectively, “AI Features”). The AI Features are educational simulations intended to support learning and exam preparation only. They are not medical advice, not clinical decision-support tools, and not for use in the assessment, diagnosis, treatment, or care of any real patient.

You acknowledge and agree that:

AI Features may produce inaccurate, incomplete, outdated, or fabricated information, including with respect to wound staging, tissue type, etiology, recommended interventions, and citations.
You will not rely on any AI Feature for clinical decisions concerning a real patient, and you will independently verify all clinically relevant information against current evidence-based guidelines, your scope of practice, your facility’s policies, and your professional judgment.
AI Feature responses do not establish a clinician–patient or clinician–clinician relationship between you and WoundEducators or any AI provider.
We may log and review queries, prompts, uploads, and responses for quality assurance, safety review, abuse prevention, content moderation, and improvement of the Services, consistent with the Privacy Policy.
AI Features are provided pursuant to underlying agreements with third-party AI providers. WoundEducators is not responsible for outages, model changes, or content limitations imposed by those providers.

Where required by applicable accreditation standards (including ACCME Standards for Integrity and Independence and AAFP CME requirements), each activity that uses AI in content creation will include a learner-facing AI-use disclosure naming the AI tool, version, purpose, and clinical reviewer.

8. HIPAA, Patient Privacy, and User-Submitted Images

WoundEducators is not a covered entity, business associate, or subcontractor under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) for purposes of your use of the Services. The Services are not intended for the storage or transmission of protected health information (“PHI”), and we do not enter into HIPAA Business Associate Agreements in connection with these Terms.

If the Services permit you to upload wound photographs or other clinical media, you represent and warrant that, before uploading, you have:

obtained any required authorization, consent, or release from the depicted individual under HIPAA, applicable state law, and your employer’s and facility’s policies;
fully de-identified the media in accordance with the HIPAA Safe Harbor standard (45 C.F.R. § 164.514(b)(2)), removed all 18 identifiers, and stripped metadata (EXIF), or have otherwise lawful authority to share the media for educational purposes;
not uploaded any media that you do not have the legal right to share.

You are solely responsible for compliance with HIPAA and applicable state privacy laws in connection with any media you submit. WoundEducators may refuse, remove, or delete any user-submitted media at any time, with or without notice.

9. Continuing Education, CME, and Certification Disclaimers

Our courses are designed to help prepare you for certification examinations offered by accredited credentialing bodies, namely ABWM (CWCA®, CWS®, CWSP®), NAWCO (WCC®, AWCC®, NWCC®), and WOCNCB (CWCN®). WoundEducators does not administer, score, or issue certification examinations or credentials, and does not guarantee that completing any course will result in your passing any certification examination or obtaining any credential. Pass rates depend on individual preparation, prior experience, exam administration, and other factors outside our control.

Continuing education and CME credit hours are awarded only upon completion of all applicable activity requirements (including any post-tests, evaluations, and attestation forms) within the applicable access period. Credit-hour designations and accreditation statements are governed by the issuing accreditor and are subject to change without notice. We reserve the right to update activities to maintain accreditation, including by modifying content, assessments, or required completion criteria.

10. Acceptable Use and Prohibited Conduct

You agree that you will not:

violate any law, regulation, or third-party right;
impersonate any person or misrepresent your credentials, employer, or affiliation;
upload, transmit, or submit any content that is unlawful, harassing, defamatory, infringing, obscene, or harmful;
upload PHI in violation of HIPAA or applicable state law;
interfere with, disrupt, or attempt to gain unauthorized access to the Services or any related systems or networks;
use the Services to compete with WoundEducators or to develop a competing course, product, AI model, or service;
submit prompts intended to elicit responses that bypass safety guardrails, jailbreak the AI Features, or otherwise circumvent these Terms.

11. User-Submitted Content; License to WoundEducators

If you submit questions, comments, AI prompts, uploaded media, evaluations, feedback, or other content through the Services (“User Content”), you represent that you have the right to do so and grant WoundEducators a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, irrevocable license to host, reproduce, store, modify (including for de-identification, content moderation, safety review, and quality assurance), display, distribute internally, and otherwise use the User Content to operate, improve, and provide the Services and for record-keeping required by accreditors and applicable law. This license does not extend to using your User Content to train any third-party generative AI model without your separate consent, except for internal model evaluation and safety testing.

12. Third-Party Services, Content, and Links

The Services may include or link to third-party content, products, or services, including without limitation third-party reading platforms, clinical databases, payment processors, video hosts, AI providers, and social-media platforms. Your use of any third-party service is governed by the terms and privacy policies of that service. WoundEducators does not endorse, control, or assume responsibility for any third-party content or service.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WOUNDEDUCATORS DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WOUNDEDUCATORS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY CONTENT OR AI OUTPUT IS ACCURATE, COMPLETE, OR SUITABLE FOR YOUR PURPOSE. NOTHING IN THE SERVICES CONSTITUTES MEDICAL, NURSING, LEGAL, OR PROFESSIONAL ADVICE.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WOUNDEDUCATORS, ITS AFFILIATES, OR ITS AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, GOODWILL, PROFESSIONAL OPPORTUNITY, OR EXAMINATION RESULT, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO WOUNDEDUCATORS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify, and hold harmless WoundEducators, its affiliates, and its and their directors, officers, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms or any applicable law; (c) your violation of any third-party right, including any HIPAA, patient-privacy, or intellectual-property right; (d) your User Content; or (e) any reliance by you or any third party on AI Feature output or course content in connection with the care of any actual patient.

16. Modifications and Termination

We may modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We may suspend or terminate your account or access to the Services, in whole or in part, at any time for any reason, including without limitation suspected violation of these Terms. Sections that by their nature should survive termination (including Sections 5 through 22) will survive.

17. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on the Services with a new “Last Updated” date. If we make material changes, we will provide reasonable notice (which may include email to your registered address or a notice within the Services) before the changes take effect. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of them. If you do not agree to the revised Terms, you must stop using the Services.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Except for disputes subject to mandatory arbitration under Section 19, you and WoundEducators each irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Palm Beach County, Florida, and waive any objection based on inconvenient forum.

19. Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND WOUNDEDUCATORS TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE WAYS YOU CAN SEEK RELIEF FROM US.

19.1 Agreement to Arbitrate

You and WoundEducators agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (the “AAA Rules”), as modified by this Section. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. WoundEducators will pay all AAA filing, administrative, and arbitrator fees that exceed the consumer filing fee set by the AAA Rules. The arbitration will be conducted in English, by a single arbitrator, and may be conducted in person in Palm Beach County, Florida, by telephone, by video, or by written submission, at your election.

19.2 Class-Action and Class-Arbitration Waiver.

YOU AND WOUNDEDUCATORS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding.

19.3 Mass-Arbitration Procedures.

If twenty-five (25) or more substantially similar arbitration demands are filed against WoundEducators within a sixty (60) day period by or with the assistance of the same law firm or coordinated counsel, those demands shall be administered under the AAA Mass Arbitration Supplementary Rules then in effect, including any provisions for batching, process arbitrator appointment, and staged proceedings under those rules.

19.4 Small-Claims Carve-Out.

Either party may bring an individual action in small-claims court for Disputes within the jurisdictional limit of that court (currently $8,000 in Florida), in lieu of arbitration.

19.5 Injunctive and Equitable Relief

Notwithstanding the foregoing, either party may bring an individual action in a court of competent jurisdiction for injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property rights or confidential information.

19.6 Opt-Out Right

You may opt out of this Section 19 by sending written notice of your decision to opt out to [email protected] or by mail to WoundEducators.com, Inc., 4521 PGA Blvd #508, Palm Beach Gardens, FL 33418, Attn: Legal within thirty (30) days of first accepting these Terms. Your notice must include your full name, your account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other portion of these Terms.

19.7 Federal Arbitration Act

This Section is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., to the maximum extent permitted by law.

20. DMCA Notice and Takedown

If you believe that material on the Services infringes a copyright you own or control, please send a notice complying with 17 U.S.C. § 512(c) to our designated agent: Laurie R. Swezey, Designated Agent, WoundEducators.com, Inc., 4521 PGA Blvd #508, Palm Beach Gardens, FL 33418, [email protected], (800) 637-5526. The designated agent is registered with the U.S. Copyright Office at dmca.copyright.gov. Notices must include a physical or electronic signature, identification of the work and infringing material, your contact information, a good-faith-belief statement, and a perjury statement. We will respond to valid notices in accordance with the DMCA.

21. Accessibility

WoundEducators is committed to making the Services accessible to learners with disabilities and works toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter an accessibility barrier or need an accommodation, please contact us at [email protected] or (800) 637-5526 and we will work in good faith to address the barrier or provide an equivalent alternative.

22. General Provisions

Entire agreement. These Terms, together with the Privacy Policy and the Refund and Course Access Policy, constitute the entire agreement between you and WoundEducators regarding the Services and supersede any prior agreements.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be enforced to the maximum extent permitted by law.
No waiver. Our failure to enforce any right or provision will not be a waiver of that right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.
Notices. Notices to you may be provided by email to your registered address or by posting within the Services. Notices to us must be sent to WoundEducators.com, Inc., 4521 PGA Blvd #508, Palm Beach Gardens, FL 33418, Attn: Legal.
No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and WoundEducators.

23. Contact

WoundEducators.com, Inc.

4521 PGA Blvd #508, Palm Beach Gardens, FL 33418

Phone: (800) 637-5526

Email: [email protected]

Part II — Privacy Policy

1. Introduction and Scope

WoundEducators.com, Inc. (“WoundEducators,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our websites, purchase a course, use our learning platform, interact with our AI features, receive marketing communications from us, or otherwise engage with our Services. This Policy is incorporated into and forms part of our Terms of Use.

2. Personal Information We Collect

2.1 Information you provide directly

Registration and profile: name, email address, postal address, telephone number, professional credentials, employer, and license number;
Transactional: payment-card or other payment information (collected and processed by our payment processor; we do not store full payment-card numbers);
Communications: messages, support requests, course evaluations, and feedback;
Learning activity: prompts, questions, uploads (including, where applicable, de-identified clinical photographs), and AI-feature interactions;
Assessments: course progress, completion status, assessment responses, scores, and continuing-education credit records.

2.2 Information collected automatically

Device and usage: IP address, device identifiers, browser type and version, operating system, referring and exit pages, and approximate location derived from IP;
Tracking: cookies, pixels, web beacons, local storage, and similar technologies (see Section 6);
Logs: log files, error reports, session recordings (if used), and performance metrics.

2.3 Information from third parties

Service providers: fraud-screening, address-verification, and identity-verification services;
Marketing: marketing partners and lead-generation providers (only where you have consented to share your information with us);
Public sources: publicly available professional-license registries used to verify credentials.

3. How We Use Personal Information

Service delivery: deliver and operate the Services, including course access, AI features, assessments, and certificates of completion;
Transactions: process payments, fulfill orders, and provide receipts;
Account security: authenticate users, prevent fraud, and maintain security;
Customer support: respond to inquiries, provide technical support, and administer guarantees and refunds;
Transactional communications: send transactional messages (order confirmations, course-access notices, accreditation-required communications);
Marketing: send marketing communications about WoundEducators products and services (you may opt out at any time);
Product improvement: improve the Services, analyze usage, develop new features, and review AI-feature performance, safety, and bias;
Accreditation and recordkeeping: maintain records required by our continuing education and CME accreditors, as applicable, and by applicable law;
Legal compliance: comply with legal obligations, respond to lawful requests, and exercise or defend legal claims;
Corporate transactions: evaluate, negotiate, and complete corporate transactions (merger, acquisition, financing, or sale of assets), subject to confidentiality protections.

4. Legal Bases (EU/UK Residents)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on the following legal bases: (a) performance of a contract with you; (b) compliance with legal obligations; (c) our legitimate interests (such as operating, improving, and securing the Services), where those interests are not overridden by your rights and interests; and (d) your consent, where required.

5. How We Share Personal Information

We share personal information in the following categories:

Service providers and processors. We use a number of processors to operate the Services. Representative categories and named providers are listed in Schedule A below.
Accreditation partners. When you participate in an accredited continuing-education or CME activity, we transmit completion data to the accreditor and, where applicable, to participating credit-reporting systems (e.g., CE Broker, ACCME PARS).
Legal and safety. We may disclose personal information to comply with applicable law, lawful process, or governmental requests, or to protect the rights, property, or safety of WoundEducators, our users, or others.
Corporate transactions. In connection with a merger, acquisition, reorganization, sale of assets, financing, or due diligence relating to any of the foregoing, we may disclose personal information to participants in the transaction, subject to confidentiality protections.
With your consent. We may share information with your consent or at your direction.

We do not sell your personal information for money. To the extent that our use of certain advertising or analytics cookies is considered “sharing” or “selling” under the California Consumer Privacy Act / California Privacy Rights Act (collectively, “CCPA”), you may exercise your right to opt out as described in Section 9.

6. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate, secure, and analyze the Services. We categorize cookies as: (a) strictly necessary; (b) functional; (c) performance and analytics; and (d) advertising. You can manage non-essential cookies through our cookie banner and through your browser settings. Disabling certain cookies may limit functionality.

7. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal and accreditation obligations, resolve disputes, and enforce our agreements. Continuing-education and CME completion records are retained for the period required by the applicable accreditor (typically at least six (6) years from completion). We may retain de-identified or aggregated information indefinitely.

8. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These include encryption in transit, access controls, vendor due diligence, and security monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

9.1 California residents (CCPA/CPRA)

You have the right to:

know what personal information we collect, use, disclose, and share, and the categories of sources and recipients;
request a copy of your personal information;
request that we correct inaccurate personal information;
request that we delete personal information, subject to legal and accreditation exceptions;
opt out of “sale” or “sharing” of personal information;
limit our use of sensitive personal information;
not be discriminated against for exercising these rights.

To exercise these rights, please email [email protected]. We will verify your request using reasonable means.

9.2 EU/UK/Swiss residents (GDPR/UK GDPR)

Subject to applicable law, you have rights of access, rectification, erasure, restriction of processing, data portability, and objection to processing based on legitimate interests, and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority.

9.3 All users — marketing

You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing message or contacting us at [email protected]. We will continue to send you transactional communications related to your account, courses, refunds, and accreditation.

10. Children’s Privacy

The Services are intended for users 18 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us at [email protected] and we will take appropriate steps to delete it.

11. International Data Transfers

WoundEducators is based in the United States, and our processors are primarily located in the United States. If you access the Services from outside the United States, your personal information will be transferred to, processed, and stored in the United States, which may have different data-protection rules than your country.

12. Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted with a new “Last Updated” date and, for material changes, communicated to registered users.

13. Contact Us About Privacy

Privacy questions, requests, and complaints should be directed to: [email protected]. Postal mail: WoundEducators.com, Inc., 4521 PGA Blvd #508, Palm Beach Gardens, FL 33418.

Schedule A — Categories of Service Providers and Processors (illustrative)

The categories below describe the principal service providers and processors. This list will be reviewed and updated periodically as our service-provider stack evolves.

Website and e-commerce: WordPress hosting and WooCommerce e-commerce.
Learning management: Self-hosted Moodle learning-management system (WoundIQ-branded).
Payments: Stripe, PayPal, and other payment processors (collect and process payment-card information; subject to their own privacy policies).
AI providers: Anthropic (Claude API) for AI tutor, AI-generated scenarios, and AI image evaluation; ElevenLabs for narration audio; Google Gemini for AI-generated illustrations.
Cloud infrastructure: Google Cloud Platform (Cloud Functions / Cloud Run / Cloud Storage) for AI runtime and module-context delivery.
CRM and email marketing: HubSpot for customer relationship management and marketing communications. (Until migration is complete: Salesforce and Constant Contact.)
Internal tooling: Airtable for internal asset library and production tracking.
Third-party reading platforms: VitalSource and Ovid for licensed textbook and clinical-database access (subject to sunset of legacy course).
Analytics: Google Analytics and other web-analytics providers.
Professional services: Outside legal, accounting, and insurance providers under confidentiality obligations.

Part III — Refund and Course Access Policy

This Policy describes the access terms, refund terms, and the “Until-You-Pass” guarantee applicable to online courses and related products offered by WoundEducators.com, Inc. (“WoundEducators”). This Policy is incorporated into and forms part of our Terms of Use.

2. Course Access Term

Unless a different access period is stated on the product page at the time of purchase, each course is licensed to a single named individual for an access period of six (6) months beginning on the date your account credentials are issued. At the end of the access period, your course access will be deactivated, subject to (a) the Until-You-Pass Guarantee in Section 4 and (b) any continuing-education recordkeeping obligations described in our Privacy Policy.

3. Refund Policy

All course registrations are non-refundable. Course registrations may be transferred one time to another active WoundEducators course of equal or lesser value. To request a transfer, contact us at [email protected] with your order number and the course you’d like to transfer to. Any difference in price is the registrant’s responsibility. Transferred enrollments retain the original access-period start date unless we otherwise agree in writing. Any difference in price is the registrant’s responsibility. Transferred enrollments retain the original access-period start date unless we otherwise agree in writing.

Chargebacks initiated without first contacting WoundEducators support may result in suspension of access and forfeiture of the Until-You-Pass Guarantee. If a chargeback is initiated and subsequently reversed, WoundEducators may require payment of reasonable administrative fees before reinstating access.

4. Until-You-Pass Guarantee

Subject to the conditions in this Section, you may request a one-time, no-charge re-enrollment of thirty (30) days if all of the following are true:

you completed the course in full during your original access period;
you sat for a certification examination administered by ABWM, NAWCO, or WOCNCB during your original access period;
you did not pass the examination;
you have registered for, or have a confirmed registration to sit for, the same examination within ninety (90) days following the re-enrollment period;
you provide WoundEducators with (i) written documentation from the credentialing body confirming that you sat for and did not pass the examination, and (ii) confirmation of your subsequent examination registration; and
you submit your request within ninety (90) days following the end of your original access period.

The Until-You-Pass Guarantee is non-transferable, is limited to one re-enrollment per examination per student, applies only to courses listed on our website as covered by the guarantee at the time of purchase, and does not apply to standalone CE modules, CME activities, or enterprise (B2B) licenses, except as expressly stated on the applicable product page.

WoundEducators does not guarantee that you will pass any certification examination. The Until-You-Pass Guarantee provides a re-enrollment opportunity only and is not a refund mechanism.

5. Course Materials and Third-Party Reading Platforms

Certain courses include licensed access to third-party reading materials delivered through platforms such as VitalSource and Ovid, governed by those platforms’ separate terms. Third-party reading access terminates at the end of your access period or upon termination of the underlying license, whichever is earlier. As we transition to our owned-content catalog, the availability of third-party materials may change. We will communicate any material change in advance.

6. Technical Support

We provide complimentary technical support to active students for course access and viewing issues during the applicable access period. Support is limited to course access, login issues, content rendering, and similar operational matters. Clinical or examination-strategy questions should be directed through the in-course AI tutor and your instructor communications channels. Contact technical support at [email protected].

7. Contact